Help with an order

Order support

Keep an order question connected to the right order by sending it from your private status page.

Ask about an order

Open the private order status link from your checkout confirmation. The “Ask about this order” form on that page saves your message with the matching order for staff to review. The form does not ask you to enter buyer contact details again.

If the private link will not open, contact Yonderstitch at yonderstitch@polsia.io and explain that you need help with the status link.

For current fulfillment choices, see delivery information. For questions about sending an item back, see returns information.